Pay accounts │Apply for services │ Report faults │Tariffs │Building plans │Tenders
You, our ratepayers and clients, are our first priority. Excellent service delivery, poverty alleviation, social integration, economic growth and skills development are only some of Bergrivier Municipality’s goals.
Because we’re no ordinary municipality, we aim to realise these goals according to stringent standards – our Client Services Charter holds us accountable.
As indicated in the Charter, however, you too have an obligation to fulfil your responsibilities as a Bergrivier community member. Listed below is vital information to streamline this process for you.
Your monthly account including your water and electricity consumption, property rates, sanitation and refuse removal, will be distributed before the 10th day of each month and is payable on the indicated date via any of the following channels:
- At any municipal office in the Bergrivier municipal area by cash or cheque.
- Electronic payment.
- Internet banking: arrange with your bank to add Bergrivier Municipality as a beneficiary.
Need help? E-mail bergmun@telkomsa.net.
To apply for any municipal service, please call or visit your nearest Bergrivier municipal office during office hours. Alternatively, e-mail bergmun@telkomsa.net for more information.
Report any faults or interruption in service delivery within the Bergrivier municipal area via one of the following channels:
- E-mail: bergmun@telkomsa.net
- Telephonically: Contact you nearest municipal office. Click here for a list of full contact details per town.
- Emergency contact information:
| Office hours | Office A/H | General | Traffic / fire | Electrical | |
| Aurora | 022 952 1720 | 083 272 4131 | 083 272 4131 | 083 272 4131 | 083 272 4131 |
| Eendekuil | 022 942 1780 | 083 272 4137 | 083 272 4137 | 083 272 4137 | 083 272 4137 |
| Piketberg | 022 913 6000 | 022 913 6000 | 083 272 3850 | 083 272 3654 / 4127 / 4125 |
083 272 3850 |
| Porterville | 022 931 2100 / 8460 |
022 931 2100 | 083 272 3858 | 083 272 4124 / 3858 / 4126 |
083 272 3858 |
| Redelinghuys | 022 962 1605 | 083 272 4130 | 083 272 4130 | 083 272 4130 | 083 272 4130 |
| Velddrif | 022 783 1112 / 8300 |
022 783 1112 | 083 272 4136 | 083 272 4129 / 4128 |
083 272 4117 |
As part of our Client Services Charter, we instituted stringent delivery standards to ensure your voice is heard. As such, we not only promise to provide feedback where it is due, but we are also committed to resolving any faults as soon as possible.
We pride ourselves on being service oriented! Thus, if you are not satisfied with the service you receive, contact the Ombudsman on 022 913 6000.
Click here for a complete list of Bergrivier Municipality tariffs including water, electricity, rates and more.
For land use or building plan submissions and enquiries within the Bergrivier area, please telephone 022 913 6000 or your nearest municipal office. Once submitted, you should receive acknowledgement of receipt within 48 hours and completion within 30 working days.
For the latest tender information as well as how to submit a tender / quote, click here.
Bergrivier Municipality thanks you for your co-operation! Should you encounter any difficulties, e-mail bergmun@telkomsa.net or contact our central administration on 022 913 6000.
Click here for more information about our services.